Shipping & Returns Policy
1. Shipping Policy
We provide fast and safe delivery services nationwide through our official courier partners.
- Order Processing Time: All orders confirmed before 12:00 noon (Monday – Friday) will be processed and delivered to the courier on the same day. Orders placed after this time or on weekends/public holidays will be processed on the next working day.
- Delivery Time Period:
- Peninsular Malaysia: 2 – 4 working days.
- Sabah & Sarawak: 3 – 5 working days.
- Shipping Cost:
- Peninsular Malaysia: Flat rate RM8 (Free for purchases of RM150 and above).
- Sabah & Sarawak: Flat rate RM15.
- Order Tracking (Tracking ID): Once your item is posted, we will automatically send a tracking number to your email so you can check the latest status of your package.
2. Return & Exchange Policy (Returns & Exchanges)We want you to be 100% satisfied with your FitVibe smartwatch. If there is any problem with the product you receive, we are here to help with our
7-Day return policy.
Return Conditions:Returns or exchanges of goods are only accepted if they meet the following criteria:
- Applications must be made within 7 days after the goods are safely received (based on the courier system date).
- The product is in original condition, unused, unscratched, and the product tag has not been removed.
- Must be returned with the product’s original box including all included accessories (such as charging cable and manual).
Reasons for Accepted Returns:
- The product experienced technical damage immediately after being removed from the box ( Dead on Arrival ).
- The product delivered is incorrect (for example: wrong color or wrong watch model).
- The item is incomplete or there are accessories missing from the box.
Reasons for Returns Not Accepted:
- Change of Mind: We do not accept returns if you change your mind after the item has been posted or opened.
- Damage caused by your own negligence when opening or using the product.
3. How to Apply for a Return (How to Return)
- Send us an email at [email protected] within 7 days with the subject: [RETURN OF GOODS] – Your Name – Order ID .
- Include clear pictures/videos as proof if the item is damaged or wrong.
- Our team will provide a return form and mailing address within 24 hours.
- The shipping costs for incorrect/damaged items from the factory will be fully borne by FitVibe (via the Free Return Label link that we will provide).
- Once the goods have safely arrived at our warehouse and have been inspected, we will process the exchange for a new unit or refund to your bank account within 3 – 5 working days.
