FitVibe Warranty Policy At FitVibe , we are committed to providing high-quality, optimal-performing
smart wearables for your active lifestyle. All FitVibe genuine devices are covered by a limited warranty to ensure you get the best possible purchasing experience.
1. Warranty Period
- Smartwatches & Fitness Trackers: Limited Warranty for 1 Year (12 Months) starting from the date the goods are safely received by the buyer.
- Accessories & Replacement Bands: 3 Month Limited Warranty for factory defects upon receipt of goods.
2. What is Covered? (Scope of Coverage)This warranty only covers technical problems and manufacturing defects
that occur under normal use, including:
- Software & System Problems: Operating system failure to boot , built-in applications getting stuck, or Bluetooth connection problems with smartphones.
- Hardware Problem: Display screen (TFT/AMOLED) not working, heart rate sensor or fitness tracker sensor failing to read data.
- Power Problems: The battery cannot be recharged or experiences a drastic reduction in lifespan (battery kong) within the first month.
3. What is NOT Covered? (Warranty Exclusions)This warranty will be automatically void if damage is caused by external factors or user negligence, such as:
- Physical Damage: Cracked screen, scratches on the watch body, broken watch strap, or damaged buttons due to being dropped, bumped, or scratched by sharp objects.
- Water Damage: Although our devices are equipped with waterproof features (such as IP67/IP68), damage caused by fresh/salt water exceeding the depth limit or liquid damage caused by taking a hot bath/sauna will not be covered.
- Misuse: Damage caused by using a third -party charger that has the wrong voltage, damaging the watch’s internal circuitry.
- Modification: The device has been opened, repaired, or modified in hardware and software by an outside shop not authorized by FitVibe.
4. Process & How to Claim (How to Claim)If your gadget experiences a problem within the warranty period, please follow these simple steps:
- Provide Proof of Purchase: Obtain the original Purchase Receipt, WooCommerce Order ID ( Order ID ), and the Original Product Box (which contains the SKU/Serial Number).
- Record Evidence of Damage: Take a photo or record a short video (less than 1 minute in length) that clearly shows the technical problem with the device.
- Contact Us: Send a formal email to our customer service team at [email protected] with the email subject: [WARRANTY CLAIM] – Your Name – Order ID .
- Technical Assessment: Our team will review your email within 24-48 business hours. If valid, we will provide a postal address for you to send back the device for repair or replacement.
